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Artisan Vapor & CBD strives to ship every order at the earliest. However, we cannot guarantee when your order will be at your doorstep after shipping.

Schedule: Orders received before 12pm on Monday-Friday will be shipped on the same day. However, all the orders received after 12pm on Monday-Thursday will be shipped next day in the morning. Orders placed after 12pm on Friday will be shipped on next business day in the morning. (Provided the items are in stock)

Note: Schedule of shipping can vary during bank holidays. Free delivery for orders over £30 and under £30 there will be charge you can select at the checkout.

Services: Royal mail Yodel Hermes DPD We use all recognized and credible carrier services. According to both carrier services, all domestic orders are shipped within 1-2 business days.

Note: We treat your orders with extreme precautionary measures, but we cannot guarantee that the carrier services will also do the same. Furthermore, we cannot be accountable for any mistakes or errors made by carrier services in delivering your package.

Shipping Rates: Shipping rates vary Depending On service you select and basket value.

Note: You can select different means of shipping at checkout that will not only vary the rates but will also vary the time of delivery.

Online Return Policy

• Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase. (conditions apply)
• Returns & exchanges must be in new condition with original parts and packaging.
• Items can only be exchanged for other items of similar value. Customer agrees to pay any difference.
• If refunds is requested it will only be in the original form of payment.
• Shipping charges are non-refundable.
• Select items with normal wear & tear defects are not covered under the return & exchange policy.
• Such items may include, but are not limited to, Internal battery devices that may stop holding charge due to improper usage/overcharging.
• Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
• No returns accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, tank /pod /cartridge leaks, and broken USB charging port due to mishandling etc.
• Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Artisan Vapor & CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
• E-liquids, Salt nic
• Replaceable Coils, Atomizers, Pods, Cartridges
• Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
• Batteries
• Tips & Mouthpieces
• Mechanical Mods (including Squonk devices)

To claim a successful exchange or refund or return for a defective product, please notify us via email at avcukoperations@gmail.com customer will pay all additional shipping charges)  

Store Return Policy

• Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase. (conditions apply)
• All returns & exchanges must be accompanied by original receipt.
• Returns & exchanges must be in new condition with original parts/packaging.
• Returns & exchanges can only be accepted at the original purchase location.
• Qualifying Items can only be exchanged for other items of similar value. (customer agrees to pay any diference)
• If refund is requested and approved, it can only be in the form of store credit, not in the original payment form.
• Select items have known wear & tear defects that will be communicated at the time of purchase. These defects are not covered under the return & exchange policy.
• Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
• Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
• No returns accepted for items exposed to extreme temperatures, any liquid damage or improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, Tank /Pod /Cartridge leaks of any kind, and broken USB charging port due to mishandling etc.
• Many products in the industry are NOT covered under the Returns & Exchange Policy or  warranty either by the manufacturer or by Artisan Vapor & CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
• E-liquids, Salt Nic
• CBD
• Replaceable Coils, Atomizers, Pods, Cartridges
• Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
• Batteries
• Tips & Mouthpieces
• Mechanical Mods (including Squonk devices)
• JUUL products are to be dealt by the manufacturer directly. No returns will be accepted at the store. Keep the original packaging for serial number
• No returns will be accepted on CBD products
• No returns will be accepted on disposable devices