Return and exchange policy

Online Return Policy

• Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase. (conditions apply)
• Returns & exchanges must be in new condition with original parts and packaging.
• Items can only be exchanged for other items of similar value. Customer agrees to pay any difference.
• If refunds is requested it will only be in the original form of payment.
• Shipping charges are non-refundable.
• Select items with normal wear & tear defects are not covered under the return & exchange policy.
• Such items may include, but are not limited to, Internal battery devices that may stop holding charge due to improper usage/overcharging.
• Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
• No returns accepted for items exposed to extreme temperatures, any liquid damage, improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, tank /pod /cartridge leaks, and broken USB charging port due to mishandling etc.
• Many products in the industry are NOT covered under the Returns & Exchange Policy or warranty either by the manufacturer or by Artisan Vapor & CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
• E-liquids, Salt nic
• Replaceable Coils, Atomizers, Pods, Cartridges
• Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
• Batteries
• Tips & Mouthpieces
• Mechanical Mods (including Squonk devices)

To claim a successful exchange or refund or return for a defective product, please notify us via email at avcukoperations@gmail.com customer will pay all additional shipping charges)  

Store Return Policy

• Returns & exchanges are only acceptable for items with manufacturing defects within 30 days of original purchase. (conditions apply)
• All returns & exchanges must be accompanied by original receipt.
• Returns & exchanges must be in new condition with original parts/packaging.
• Returns & exchanges can only be accepted at the original purchase location.
• Qualifying Items can only be exchanged for other items of similar value. (customer agrees to pay any diference)
• If refund is requested and approved, it can only be in the form of store credit, not in the original payment form.
• Select items have known wear & tear defects that will be communicated at the time of purchase. These defects are not covered under the return & exchange policy.
• Such items may include, but are not limited to, the internal battery devices that may stop holding charge due to improper usage/overcharging.
• Any item with visible physical damage cannot be returned or exchanged. Regardless of any other issues.
• No returns accepted for items exposed to extreme temperatures, any liquid damage or improper handling, accidental drops or breaks. This includes, but is not limited to, tanks with broken glass, Tank /Pod /Cartridge leaks of any kind, and broken USB charging port due to mishandling etc.
• Many products in the industry are NOT covered under the Returns & Exchange Policy or  warranty either by the manufacturer or by Artisan Vapor & CBD due to sanitary reasons and their sensitive nature. These may include but are not limited to:
• E-liquids, Salt Nic
• CBD
• Replaceable Coils, Atomizers, Pods, Cartridges
• Rebuildable and Prebuilt Products & Supplies (RDAs, RTAs, RBAs etc.) except for DOA products
• Batteries
• Tips & Mouthpieces
• Mechanical Mods (including Squonk devices)
• JUUL products are to be dealt by the manufacturer directly. No returns will be accepted at the store. Keep the original packaging for serial number
• No returns will be accepted on CBD products
• No returns will be accepted on disposable devices